A workflow management system is a solution to manage business processes end-to-end. It provides business process automation monitoring of task statuses as well as support tools to help employees navigate the process. When properly used an effective workflow system can improve the quality and speed of work, increase productivity, and establish accountability.
Using a workflow software allows you to assign specific tasks and their due dates to different individuals to monitor progress towards time-bound completion, and send email notifications to ensure all the involved individuals are aware of their tasks. It can also help reduce the risk of miscommunication by enabling individuals and teams to share their comments on ongoing processes. It also gives you a clear view of request status and bottlenecks, and helps eliminate redundancies by allowing managers to find areas where work can be simplified.
The right workflow tool should provide different visualisation options for each step of the process. It is essential to automate repetitive processes and provide thorough reports on performance metrics across the entire workflow. It should also permit users to assign tasks to new people as well as inform them of their responsibilities, as well as inform users of upcoming deadlines. It should be compatible with different workflow models such as sequential, conditional, parallel and loop, allowing you to choose the one that works best for your company.
In addition, a good workflow software should be cloud-based for easy integration with other apps and to provide greater security and access control. It should also be mobile-friendly as field workers frequently check my reference lose connectivity and are not able to use their workflow apps.